Terms & Conditions

Terms & Conditions

PHOTOGRAPHIC COPYRIGHT

Unless where otherwise stated all of the photographic material used on this website remains the property of Richard Austin and may not be reproduced or used for any other means without prior written consent.

Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, this will normally be within 72 hours. If an item is not available we will inform you via email of the delay. Currently most items are sent by First Class mail, larger items however may be sent by Parcelforce. We reserve the right to select a different method carriage at our discretion.

Overseas Customers (customers outside of the United Kingdom)

We currently only supply our prints to customers within the United Kingdom.

Cancellation Rights and Guarantee

Richard Austin Images offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel you contract within seven working days,the seven working day cancellation period begins the day after the day the goods are received, for a full refund. All monies including the initial postage and packing charges will be refunded within thirty days of your cancellation.

Unwanted Goods

Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, Richard Austin Images will collect them, and deduct the direct cost incurred from the refund.

Complaints

Richard Austin Images believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by emailing enquiries@richardaustinimages.com or by writing to:

Customer Services Department
Richard Austin Images
4 Dolphin Close
Lyme Regis
Dorset DT7 3PW

We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.

‘Your statutory rights are not affected by this document’